Have questions or need tech support? Please read below before emailing.

All email correspondence from the series comes from the address support@parentinginplacemasterclass.com. Please check your spam and junk folders, and/or your promotions tab in Gmail. This is the most common reason that emails aren’t being seen.

Please add support@parentinginplacemasterclass.com to your email contacts so our emails reach you.

If you’re still having issues, the best way to get help is to email support@parentinginplacemasterclass.com. We monitor that email daily, and on webinar days it is monitored constantly from 6:30 pm ET until 9:30 pm ET. Please note that we don’t monitor Twitter or Facebook regularly for support concerns.

FREQUENTLY ASKED QUESTIONS

How long are the live masterclasses?

Weekly masterclasses are 75-minutes long, and includes 50 – 55 minutes of presentation by our speakers and 20 – 25 minutes of a moderated Q&A session with attendees.

How do I access the live masterclasses?

We send out emails every Tuesday morning with a unique link to that evening’s webinar. If you haven’t received this by 12pm (and you’ve checked your spam folders), please email us at support@parentinginplacemasterclass.com so we can help you.

The webinars are hosted on Zoom. Please download the Zoom software or update it ahead of time on the device you plan to use, so you have the latest version. (If you have an out-of-date version of Zoom, you will see a message “connecting” that just hangs there.).

Lastly, please plan on joining the webinar 5 minutes early to facilitate a smooth start.

I can't make the live events. Are replays available?

Yes, replays will be available in the Resource Hub the afternoon after each event, and will remain in the Hub until February 17, 2021. We believe that the material is so relevant and important to parents that we want to encourage you to watch it promptly, while acknowledging that all parents are stretched thin right now. Please do your best to watch all the replays before February 17, 2021.

What age goup is the series content aimed at?

The presentations will cover a variety of ages — from preschool through young adults and beyond. Our goal is for the presentations to be as inclusive as possible and be about supporting parents, no matter the ages of their children. So much of parenting is self work, that we are confident any parent will find value in each webinar.

What's in the Bonus Bundle?

The Bonus Bundle includes more than 20 bonuses from our speakers, including downloadable PDFs, workbooks, refrigerator sheets, podcasts, webinars, and more. For a complete list of the Bonus Bundle items, click here.

How do I get the Bonus Bundle?

When you register, you’ll receive an email with instructions for joining the series’ Resource Hub. Bonus Bundle items can be downloaded from the Hub.

I'm not on Facebook. Will I still benefit from the series?

The Facebook group is an added bonus for those who have an account and would like a place to continue the conversation after the webinars with other attendees. But all of the presenter-led material will be made available through the live events, and the Resource Hub where replays will be accessed.

I'm a therapist / educator / other professional. Is the series appropriate for me?

Definitely! Our group of experts includes educators, therapists, coaches, and parenting experts, and the content is ultimately designed to help adults better support the children in their lives as we navigate these unusual times.

Will the masterclass be accessible?

We are using a beta service from Rev to live-caption the webinars in order to keep them accessible.

I love the Parenting in Place Series. How can I get more involved?

We welcome collaboration and help spreading the word! If you’d like to apply to participate in our affiliate program, we prefer to work with organizations whose email list exceeds 10k and total social reach exceeds 25k. Please reach out to Deborah and Katherine at support@parentinginplacemasterclass.com

What is the cost, delivery, and refund policy?

The total cost of the Parenting in Place series is $39 US (early bird rate through November 17. After that the rate is $49). Upon registering, you’ll be invited to join the series’ Resource Hub, where you’ll be able to access replays, the bonus bundle material, additional downloadables, and more. You’ll receive access information for weekly live webinars via Zoom. Refunds are available within one week of purchase with written request. 

Parenting in Place is a unique live masterclass series featuring prominent thought leaders in parenting, neuroscience, education, and well-being. The series initially came together in summer 2020 in response to the challenges families were facing while quarantining, social distancing, and remote learning, and in an era of heightened racial strife. Read more here.