Have questions or need tech support? Please read below before emailing.
All email correspondence from the series comes from the address firstname.lastname@example.org. Please check your spam and junk folders, and/or your promotions tab in Gmail. This is the most common reason that emails aren’t being seen.
Please add email@example.com to your email contacts so our emails reach you.
If you’re still having issues, the best way to get help is to email firstname.lastname@example.org. We monitor that email daily, and on webinar days it is monitored constantly from 6:30 pm ET until 9:30 pm ET. Please note that we don’t monitor Twitter or Facebook regularly for support concerns.
FREQUENTLY ASKED QUESTIONS
How long are the live masterclasses?
How do I access the live masterclasses?
We send out emails the morning of each live event with a unique link to that evening’s webinar. If you haven’t received this by 12pm (and you’ve checked your spam folders), please email us at email@example.com so we can help you.
The webinars are hosted on Zoom. Please download the Zoom software or update it ahead of time on the device you plan to use, so you have the latest version. (If you have an out-of-date version of Zoom, you will see a message “connecting” that just hangs there.).
Lastly, please plan on joining the webinar 5 minutes early to facilitate a smooth start.
I can't make the live events. Are replays available?
What age goup is the series content aimed at?
What's in the Bonus Bundle?
How do I get the Bonus Bundle?
I'm not on Facebook. Will I still benefit from the series?
I'm a therapist / educator / other professional. Is the series appropriate for me?
Will the masterclass be accessible?
I love the Parenting in Place Series. How can I get more involved?
We welcome collaboration and help spreading the word! If you’d like to apply to participate in our affiliate program, we prefer to work with organizations whose email list exceeds 10k and total social reach exceeds 25k. Please reach out to Deborah and Katherine at firstname.lastname@example.org
What is the cost, delivery, and refund policy?
The total cost of the Parenting in Place series is $39 US (early bird rate through February 17, 2021. After that the rate is $49). Upon registering, you’ll be invited to join the series’ Resource Hub, where you’ll be able to access replays, the bonus bundle material, additional downloadables, and more. You’ll receive access information for weekly live webinars via Zoom. Refunds are available within one week of purchase with written request.
Parenting in Place is a unique live masterclass series featuring prominent thought leaders in parenting, neuroscience, education, and well-being. The series initially came together in summer 2020 in response to the challenges families were facing while quarantining, social distancing, and remote learning, and in an era of heightened racial strife. Read more here.